ADT Companion Service, or ADT Medical Alert, is the division of one of the well-known security company?s in the U.S. and abroad. ADT is mostly known for its home security monitoring options; however, they also have a very reliable and popular medical alert system packages. The company, although, being a specialist in home security in the first place, however, is able to offer a very attractive security variation. They offer two major products: Medical Alert Basic and Medical Alert Plus.

Visit site


Company Background

ADT Monitoring is well-known at the security market for about 135 years ? it is one of the largest and the oldest security companies in the states. It has got 4 monitoring centers across the continent and offers 24/7 monitoring.

The company resides in Boca Raton, Florida. They offer all types of home and business security services. Medical monitoring services are their newest but very popular service – Personal Emergency Response systems by ADT.


  • ADT offers fall detection option.
  • A wireless range for the ADT Medical Alert Basic system is 300 feet; for the Medical Alert Plus system – 600 feet.
  • Battery backup – 12-20 hours.
  • The system also offers automatic fall detection option; however, at additional price.
  • The company has got 4 monitoring centers in the U.S. and 2 in Canada.
  • The company operates its own monitoring services; there are more than 2,000 emergency operators.
  • ADT doesn’t work with any third-party providers.
  • Optional services include for burglar alarm services, fire and smoke, carbon monoxide (CO) monitoring as well as water and temperature detection.


All ADT Personal Emergency Response systems come in two basic parts: a base unit and a transmitting device (a pendant or a wristband). The communication is 2-way: a person sends a signal to an ADT monitoring representative; the latter sends the information further on to the appropriate service.

1. Medical Alert Basic System

Price: from $29.95

Connection: landline

Range: 300 ft.

Battery: varied



2. Medical Alert Plus System

Price: from $35.95

Connection: cellular network

Range: 600 ft.

Battery : varied


3. On-The-Go Medical Alert System

Price: from $39.95

Connection: cellular network

Range: unlimited

Battery: varied



ADT Medical Alert Basic for seniors costs $27.99 per/mo for their home-based version; ADT Medical Alert Plus is $37.99 per/mo for mobile version. No start-up fees, activation or installation payments are required.


ADT operating centers are available 24/7; the options of customer support seem much better than with many other medical alert services providers. There are several options ? Live Chat, email or tall-free number (888) 323-3121 as well as email and an option of call reservation. They are also BBB accredited.



The company is UL listed – more information here.



The company is CSAA Five Diamond Member – more information here.



The company has got their Better Business Bureau (BBB) page – you can also check their rating and read feedbacks here.


  • There is a choice between a landline and cellular options available.
  • Fall detection option.
  • 24 hour support.
  • No long-term contracts.
  • Additional security options are available: full home security, CO, fire&smoke monitoring, etc.


  • Very few discount options.
  • Company?s background: as long as ADT is a security company in the first place, it might not be as well aware of med alert system issues as the ones that specialize solely in the latter sphere.


Personal Emergency Response systems by ADT can be recommended as a fairly reliable medical alert system. The company offers a decent product for an affordable price and it is reasonable choice for those who ADT home security system. 24/7 monitoring is something you can truly rely upon.


Leave a Comment

Your email address will not be published.