LifeFone

Company Background

Lifefone has got a long history of dealings in medical alert system business ? it has been on the market for over 35 years and gained a certain reputation.

It was founded in 1976 and since that time it has been offering pretty reliable services. It is a company with recommendations from such websites as WebMD and Caregiver.com; and they are also rated as A+ in BBB. Customers can rest assured that the company uses only UL certified equipment.

Features

• Lifefone has got two different alert systems: one is a traditional and landline enabled, the other is cellular and works with AT&T.
• There is a choice of call buttons from wristband to necklace.
• They offer mobile 911 call.
• They have got an option of automatic fall detection; this is an additional feature and is offered for additional price.
• GPS tracking is offered with mobile base units.
• One of the features that seniors prefer Lifefone – Caregiver tools.
• Another useful and optional feature offered for additional price – Whole House Protection: fire and smoke as well as carbon monoxide detection.
• Lifefone has got a average battery life – 32 hours for cases of power outage.
• It also has got maximum feet range of 1300ft and actual feet range of 480ft.
• One of the major benefits of the company is that they have got their own UL certified monitoring center.
• Set-up and activation is free for all customers with no regards to the duration of a contract.
• Some add-on features are available for one-time fees for the customers’ convenience.

Equipment

Lifefone equipment consists of the base unit as well as help buttons – a wristband and necklace pendant. A customer can choose between the two as means of connection with the monitoring center.

 

In-Home Options:

 

1. At-home Landline

Price: from $29.95

Connection: landline

Range: 1,300 ft.

Battery: up to 32 hours.

 

2. At-home Cellular

Price: from $30.95

Connection: cellular network

Range: 1,300 ft.

Battery : up to 30 hours.

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On-the-Go Options:

 

3. At-home and On-the-Go GPS, Voice and Necklace

Price: from $42.95

Connection: cellular network

Range: unlimited

Battery: up to 36 hours.

4. At-home and On-the-Go GPS

Price: from $36.95

Connection: cellular network

Range: unlimited (Pendants: 600 ft from Base Station)

Battery: up to 30 hours.

Price

Lifefone offers both landline and cellular enabled services. Landline – from $24.95 per month, if paid annually, $29.95 per month, if paid monthly; cellular from $34.95 per month, if paid annually, $39.95 per month, if paid monthly.

Support

• Lifefone offers a very elaborate emergency button that goes with its two-way communication console.
• The company offers 24/7 monitoring and support for their customers and the latter is available in 200 languages.
• There is a toll-free 24/7 number for the customers with various questions about the service with regards to terms, assistance, equipment and any advice.
• No live chat is a minus.

The company has got their Better Business Bureau (BBB) page – you can also check their rating and read feedbacks here.

Consumer reviews can be found at trustpilot.com

Accredited member at Consumer Affairs

 

Pros

• Pendant and wristband buttons allow you to answer your phone.
• LifeFone Emergency Response Card is provided to all the customers of LifeFone and it is a very helpful option that allows health care providers to get immediate access to any information they might consider necessary. This feature is really very helpful to the traveling seniors.

Cons

• No live chat available.

Conclusion:

Lifefone can boast its long-term reputation as well as its high-quality certified equipment. These are some of the reasons why it can be recommended as a very good choice of a medical alert system. The choice of landline and cellular enabled systems is also a plus, as is the variation of add-on features. The company also offers refund (few in this sphere do) and with their experience they guarantee a very good monitoring service for sure.