AlarmCare

Alarm Care is a medical alert system offered to the residents of the U.S. and Canada. It is the product of an Alarm Force security company. Alarm Care represents a medical alert service by Alarm Force security company. It is similar to many such products in the sphere. The company has got certified operators who are professionals and they also have their own UL-Listed monitoring center.

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AlarmCare

Company Background

AlarmForce offers AlarmCare, their senior product, since 1988. It is a Canadian-based security company with the headquarters in Toronto. They offer medical alarm care services to senior citizens of the United States and Canada for reasonable fees. Being a security company in the first place, they offer the system with their security package.

Features:

  • Headquarters of the company is located in Canada.
  • AlarmCare is free to install.
  • Fall detection is also available as an optional package.
  • Battery life – about 2 and a half years; they also offer free replacement pendant in case of battery dies.
  • Battery backup – about 4-5 hours.
  • Monitoring range is up to 1200 feet; it can be considered one of the longest if compared to other similar systems offered by competitors.
  • AlarmCare systems DOES NOT support digital phone lines.
  • The subscription does not involve any contracts; cancellation can be made any time with written notice. However, they practice 3-months of service prepayment, which is non-refundable.
  • In case of self-install shipping charge amounts to $69; it is also non-refundable.

Equipment

The AlarmCare PERS consists of a two-way voice communicator unit (base unit) and a waterproof pendant.

Price

The installation, activation and lifetime warranty are free of charge. The cost of a monthly monitoring fee is $28/mo – for Standard PERS by AlarmCare; $32.95/mo – for Fall Detection by AlarmCare. There is no distinct description of the purchase process, customers has to contact the company’s representatives in person.

Support

There are two major contact options – contact form and a tall-free number 1-800-267-2001. No Live Chat is available. The options of support contact look pretty limited.

Pros

  • Monthly fees are reasonable.
  • Technical support is offered 24/7.
  • The company had got their own UL-Listed monitoring center.
  • Three call centers across the country.

Cons

  • The company headquarters in Canada and despite the choice of the states on the website, it provides services in 5 states – Georgia, Ohio, North Carolina, Florida and Minnesota.
  • There is no sufficient purchase information on the website – customers need to call for details.
  • No Live Chat.
  • No digital phone services (e.g. VOIP phones) are supported.
  • No mobile units offered.

Conclusion:

AlarmCare represents a fairly reasonably priced medical alert system; however, it has not many advantages to offer, especially, for the U.S. residents. They have competitive prices but very few features and options to compete with some other medical alert companies.