AlarmCare

Company Background

AlarmForce offers AlarmCare, their senior product, since 1988. It is a Canadian-based security company with the headquarters in Toronto. They offer medical alarm care services to senior citizens of the United States and Canada for reasonable fees. Being a security company in the first place, they offer the system with their security package.

Features:

• Headquarters of the company is located in Canada.
• AlarmCare is free to install.
• Fall detection is also available as an optional package.
• Battery life – about 2 and a half years; they also offer free replacement pendant in case of battery dies.
• Battery backup – about 4-5 hours.
• Monitoring range is up to 1200 feet; it can be considered one of the longest if compared to other similar systems offered by competitors.
• AlarmCare systems DOES NOT support digital phone lines.
• The subscription does not involve any contracts; cancellation can be made any time with written notice. However, they practice 3-months of service prepayment, which is non-refundable.
• In case of self-install shipping charge amounts to $69; it is also non-refundable.

Equipment

The AlarmCare PERS consists of a two-way voice communicator unit (base unit) and a waterproof pendant.

Price

The installation, activation and lifetime warranty are free of charge. The cost of a monthly monitoring fee is $28/mo – for Standard PERS by AlarmCare; $32.95/mo – for Fall Detection by AlarmCare. There is no distinct description of the purchase process, customers has to contact the company’s representatives in person.

Support

There are two major contact options – contact form and a tall-free number 1-800-267-2001. No Live Chat is available. The options of support contact look pretty limited.

Pros

• Monthly fees are reasonable.
• Technical support is offered 24/7.
• The company had got their own UL-Listed monitoring center.
• Three call centers across the country.

Cons

• The company headquarters in Canada and despite the choice of the states on the website, it provides services in 5 states – Georgia, Ohio, North Carolina, Florida and Minnesota.
• There is no sufficient purchase information on the website – customers need to call for details.
• No Live Chat.
• No digital phone services (e.g. VOIP phones) are supported.
• No mobile units offered.

Conclusion:

AlarmCare represents a fairly reasonably priced medical alert system; however, it has not many advantages to offer, especially, for the U.S. residents. They have competitive prices but very few features and options to compete with some other medical alert companies.